We’re selling some funky merch through Gumroad. Although we’re trying to give you the best and easiest possible shopping experience, animation is still our primary focus. So, for now, some of the default purchase options at the shop page may seem a bit bare bonesy, as we’re still figuring everything out as we go along.
As a result, many of the Frequently Asked Questions below will have a similar answer: if you have particular requests about your order, but can’t find the option on the shop page itself, please send us an email and we’ll see what we can do.
Q: Do you take international orders?
A: The online shop is currently set up to ship items to European countries only. If you’re outside this region and wish to buy some of our stuff, don’t hesitate to get in touch and we’ll surely find a way to make it happen. If demand is high we’ll expand our range of default shipping locations in the future, to make this more hassle-free.
Q: When will I receive my order?
A: Most of the items are print-on-demand, so they will go in production through Printful, right after you complete your order. In our experience the printing and packing process doesn’t take a lot of time (one day or so). You will receive a shipping notice when they’re ready. After that, it usually seems to take about a week for the package to arrive at its destination.
Some limited edition items are sent out by us personally. We send out orders once every week, through regular Belgian postal service BPost.
Q: I’ve been waiting for longer than that! Did something go wrong?
A: If your package hasn’t arrived about two weeks after you’ve received an email confirming that it’s on its way, you should get in touch with us. When you do, be sure to include your delivery address one more time, just to make sure. If it turns out your package was lost in the mail, we can send out a replacement order if you notify us no later than 4 weeks after the estimated delivery date.
Q: The thing I ordered is damaged or seems to have production errors
A: Please send us a detailed description of the problem and some clear pictures (showing the full item, as well as close-ups of the problematic areas). We’ll contact the producer to have your item replaced.
Q: I’ve received my item, but I want to return it, because of reasons (for example it doesn’t fit as expected, the fabric isn’t nice, Isimply changed my mind, etc).
A: We don’t do refunds, but if it’s a matter of replacing the item (for a different size, color, or different item altogether), get in touch within 4 weeks after receiving it and we’ll work something out. Usually we’ll ask you to return the unwanted stuff to us, and we’ll send out the replacements. Each party respectively covers the shipping costs of their parcel (so you, as the buyer, pay for the return shipping and we pay for the replacement shipping).